585-922-5227

Patient Services

Rochester Regional Health Laboratories offer convenient hours and locations across the greater Rochester area. Many of our Labs open at 6 am, six days a week. For children, our child-friendly approach at our pediatric service centers will make their laboratory visit more enjoyable. For Workplace Drug Testing, we have trained personnel to handle collection and documentation.

Home Lab Services

If you or a family member is homebound, the Rochester Regional Health Home Lab Services team will come to your residence to provide blood collection services.

Who Qualifies for Home Lab Services?

Home blood draw procedures are available to:

  • Patients recovering at home from surgery or a short-term injury
  • Patients with long-term laboratory needs from chronic or long-term illness

Our highly-trained phlebotomists partner with your physician or home health agency to provide exceptional, comfortable service. Our home blood draw team is equipped to collect specimens from patients of all ages so that necessary lab work can be performed to:

  • Monitor your condition
  • Promote your recovery
  • Maintain your health

You qualify as homebound if you are unable to leave your home with ease. This does not include the inability to drive or lack of transportation. When you are no longer homebound, we will transfer your blood draw order to one of our Laboratory Patient Service Centers.

What to Expect

You can expect a Rochester Regional Health phlebotomist to arrive at your home between 7:00 am and 3:30 pm on the day of your appointment. We will call you to let you know when we are on our way. To prepare for our arrival, please do the following:

  • Let us know about any special instructions for gaining access to your home or building
  • Secure all pets prior to our arrival so your phlebotomist can safely enter your home and perform your blood draw without interference
  • Please call us 24 hours in advance if you need to reschedule your appointment
  • If you are not at home at the time of your appointment, our phlebotomist will return on your next scheduled day or as recommended by your physician

Note: Your service will be discontinued if you have chronic, frequent absences.

Geographic Reach

The home blood draw team serves patients in Rochester and Monroe counties, with limited collection areas in Wayne and Ontario counties. Each year our team:

  • Manages 30,000 home visits
  • Drives approximately 140,000 miles

Personal Health Screening

At Rochester Regional Health Laboratories, our personal health screening options can help you monitor cholesterol and blood sugar, confirm a pregnancy or detect a potential health problem. While these tests are not meant to take the place of regular doctor’s visits or follow-up care, the results can help you take a more active role in your healthcare.

Health Screening Options

The following tests are available at our Laboratory Patient Service Centers during regular hours of operation:

Specific conditions

  • Glucose for blood sugar levels
  • Hemoglobin A1c (HB A1c) to monitor blood sugar
  • Pregnancy (Serum)
  • Pregnancy (Urine)

Heart health-heart risk

  • Cholesterol

Drug abuse

  • Screen to detect the presence of drugs

Cancer screening
Colorectal-fecal occult blood (X3)

What to Expect

Most results are ready within 24 hours. A complete report will be mailed directly to you. If you’ve given us permission to share results with your doctor, we’ll send the results. Your doctor may keep this as part of your medical record, discussing treatment options with you or ordering additional testing if necessary.

Lab Test Results

Federal Law requires Rochester Regional Health to provide access for patients the right to access their medical records directly from clinical laboratories, including completed laboratory test reports. You may view your lab test results through our Patient Portal, MyCare, or you can request your Medical Records via Fax, mail, or in person.

MyCare (Patient Portal)

For those patients with access to MyCare:

MyCare offers Rochester Regional Health’s patients personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyCare, you can:

  • Manage medical appointments
  • View, download and transmit your health summary from the MyCare electronic health record
  • Pay your hospital and physician bills
  • View test results
  • Request prescription renewals
  • Access trusted health information resources
  • Communicate electronically and securely with your medical care team

Don’t have a MyCare account?  Sign-up online now.

Patient Requests for Medical Records

You may also request your laboratory test results in writing. For instructions and the Authorization for Release of Health Information form, click here.

Requests for medical records may be faxed, mailed or hand delivered to Rochester Regional Health Laboratories, and include specific information for where you wish to have your results sent.

Please note, Rochester Regional Health Laboratories cannot interpret your results for you. Any questions regarding your test results should be directed to your ordering provider. View instructions and the Authorization for Release of Health Information form

Pay Your Bill

To make a payment to Rochester Regional Health Laboratories please click the link below. Your billing statement for Rochester Regional Health Laboratories will look like the example bill to the right.

Please note that the payment will be remitted to ACM Medical Laboratory, Inc. and will appear as such on your credit card statement.

Pay Your Bill

To make a payment to Rochester Regional Health Laboratories please click the link below. Your billing statement for Rochester Regional Health Laboratories will look like the example bill below.

Please note that the payment will be remitted to ACM Medical Laboratory, Inc. and will appear as such on your credit card statement.

Rochester Regional Health Laboratories
(payment will be remitted to ACM Medical Laboratory, Inc.)

Insurance

Rochester Regional Health Laboratories accepts many insurance plans.  Be sure to check back as this list changes often.

If you have questions about your bill or insurance plan, you can speak to one of our billing specialists at 585.247.3500 or 800.525.5227.

Preferred Provider for Select Health Plans

ADAP
Aetna (all plans and products)
Aetna Better Health – Ohio
Amerigroup – New York
Blue Cross Blue Shield of WNY servicing the following counties:

  • Monroe
  • Allegany
  • Cattaragus
  • Wyoming
  • Genesee
  • Orleans
Buckeye
CareFirst
Empire Plan – UHC
Excellus

  • Blue Cross Blue Shield – All plans accepted
  • Blue Choice
  • HealthNow
  • Lifetime Benefit Solutions
  • Medicare Blue Choice
GHI (Emblem)
Harvard Pilgram – Connecticut
Independent Health Association (IHA)
Independent Health Corporation (IHC)

  • NOVA
Molina – New York (formerly Total Care)
Molina – Ohio
Multi Plan PHCS
MVP (all plans and products)

  • CIGNA (PPO, Open Access, Open Access Plus Only)
  • National Association of Letter Carriers (NALC)
Pennsylvania Health & Wellness
POMCO Health
Prime Health Services
United Community Care
United Health Care including:

  • UHC Student
  • UHC Mail Handlers
  • UHC Medicare HMO
  • United Health Care Empire Plan
  • Oxford Health
  • UMR (United Medical Resources)
  • AARP (UHC Supplement)
  • United Health Shared
Univera
Wellcare

  • Wellcare Medicaid
  • Wellcare Medicare
YouCare

Accepted Health Plans

Aetna Better Health (all plans & products)
Allsavers
AMPRO (Today’s Choice)
Anthem
Benesight
CDPHP
CIGNA (all plans & products)
Empire Blue Cross Blue Shield
Freedom Health
Harvard Pilgrim Health Care
Healthfirst
HealthLink
HIP – (Emblem)
Humana
1199 SEIU

State and Federal Programs

Fidelis (All plans & products)
Maine – Medicaid
Maryland – Medicaid
New Jersey – Medicaid
New York – Medicaid
Ohio – Medicaid
Pennsylvania – Medicaid
Tricare

  • Martins Point
  • WPS
  • Veterans Administration
  • ChampVA
  • HealthNet
Medicare

  • Traditional
  • Railroad
  • Connecticut

Frequently Asked Questions

Why am I seeing new signs for Rochester Regional Health Laboratories?

Beginning in 2017, ACM, Rochester General and Newark Wayne Patient Service Centers (PSCs) were united under the “Rochester Regional Health Laboratories” name and logo.

How will this change affect me?

You will have the same great phlebotomists, service, and diagnostic quality you have come to expect, as well as improved access to PSCs; many more locations with convenient hours of operation. We look forward to continuing to meet your laboratory testing needs.

For a current list of locations and hours of operation, visit our Laboratory Patient Service Centers directory.